Changes between Version 1 and Version 2 of TracNotification


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Timestamp:
Jul 29, 2013, 8:13:02 PM (11 years ago)
Author:
trac
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  • TracNotification

    v1 v2  
    22[[TracGuideToc]]
    33
    4 [[PageOutline]]
    5 
    6 Trac supports notification about ticket changes via email.
     4Trac supports notification of ticket changes via email.
    75
    86Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the [http://lists.edgewall.com/archive/trac-tickets/ Trac-tickets] mailing list is set up.
    … …  
    2018
    2119Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file (see [#ConfigurationOptions Configuration Options] below). In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
     20
     21When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to  ('''`ignore_domains`''').
    2222
    2323== Configuring SMTP Notification ==
    … …  
    4141 * '''`use_public_cc`''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy).
    4242 * '''`use_short_addr`''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server.
    43  * '''`mime_encoding`''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values:
    44    * `base64`: default value, works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines.
    45    * `qp` or `quoted-printable`: best for european languages (more compact than base64), not recommended for non-ASCII text (less compact than base64)
    46    * `none`: no encoding. Use with plain english only (ASCII). E-mails with non-ASCII chars won't be delivered.
     43 * '''`ignore_domains`''': Comma-separated list of domains that should not be considered part of email addresses (for usernames with Kerberos domains).
     44 * '''`mime_encoding`''': (''since 0.10'') This option allows selecting the MIME encoding scheme. Supported values:
     45   * `none`: default value, uses 7bit encoding if the text is plain ASCII, or 8bit otherwise.
     46   * `base64`: works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines.
     47   * `qp` or `quoted-printable`: best for european languages (more compact than base64) if 8bit encoding cannot be used.
    4748 * '''`ticket_subject_template`''': (''since 0.11'') A [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet used to get the notification subject.
     49 * '''`email_sender`''': (''since 0.12'') Name of the component implementing `IEmailSender`. This component is used by the notification system to send emails. Trac currently provides the following components:
     50   * `SmtpEmailSender`: connects to an SMTP server (default).
     51   * `SendmailEmailSender`: runs a `sendmail`-compatible executable.   
    4852
    4953Either '''`smtp_from`''' or '''`smtp_replyto`''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails.
    … …  
    5660 * '''`use_tls`''': (''since 0.10'') Toggle to send notifications via a SMTP server using [http://en.wikipedia.org/wiki/Transport_Layer_Security TLS], such as GMail.
    5761
     62The following option is specific to email delivery through a `sendmail`-compatible executable.
     63 * '''`sendmail_path`''': (''since 0.12'') Path to the sendmail executable. The sendmail program must accept the `-i` and `-f` options.
    5864
    5965=== Example Configuration (SMTP) ===
    … …  
    6773}}}
    6874
     75=== Example Configuration (`sendmail`) ===
     76{{{
     77[notification]
     78smtp_enabled = true
     79email_sender = SendmailEmailSender
     80sendmail_path = /usr/sbin/sendmail
     81smtp_from = notifier@example.com
     82smtp_replyto = myproj@projects.example.com
     83smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
     84}}}
    6985
    7086=== Customizing the e-mail subject ===
    … …  
    8298=== Customizing the e-mail content ===
    8399
    84 The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. The default looks like this:
     100The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/templates`.  You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:
    85101
    86102{{{
    87103$ticket_body_hdr
    88104$ticket_props
    89 #choose ticket.new
    90   #when True
     105{% choose ticket.new %}\
     106{%   when True %}\
    91107$ticket.description
    92   #end
    93   #otherwise
    94     #if changes_body
    95 Changes (by $change.author):
     108{%   end %}\
     109{%   otherwise %}\
     110{%     if changes_body %}\
     111${_('Changes (by %(author)s):', author=change.author)}
    96112
    97113$changes_body
    98     #end
    99     #if changes_descr
    100       #if not changes_body and not change.comment and change.author
    101 Description changed by $change.author:
    102       #end
     114{%     end %}\
     115{%     if changes_descr %}\
     116{%       if not changes_body and not change.comment and change.author %}\
     117${_('Description changed by %(author)s:', author=change.author)}
     118{%       end %}\
    103119$changes_descr
    104120--
    105     #end
    106     #if change.comment
    107 
    108 Comment${not changes_body and '(by %s)' % change.author or ''}:
     121{%     end %}\
     122{%     if change.comment %}\
     123
     124${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)}
    109125
    110126$change.comment
    111     #end
    112   #end
    113 #end
     127{%     end %}\
     128{%   end %}\
     129{% end %}\
    114130
    115131--
    116 Ticket URL: <$ticket.link>
     132${_('Ticket URL: <%(link)s>', link=ticket.link)}
    117133$project.name <${project.url or abs_href()}>
    118134$project.descr
    … …  
    144160}}}
    145161
     162
     163== Customizing e-mail content for MS Outlook ==
     164
     165Out-of-the-box, MS Outlook normally presents plain text e-mails with a variable-width font; the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
     166
     167Replace the following second row in the template:
     168{{{
     169$ticket_props
     170}}}
     171
     172with this instead (''requires Python 2.6 or later''):
     173{{{
     174--------------------------------------------------------------------------
     175{% with
     176   pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
     177         [c.strip() for c in
     178          ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
     179   sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone',
     180          'Component', 'Severity', 'Resolution', 'Keywords'] %}\
     181${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
     182{% end %}\
     183--------------------------------------------------------------------------
     184}}}
     185
     186The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table, when using MS Outlook.
     187{{{#!div style="margin: 1em 1.75em; border:1px dotted"
     188{{{#!html
     189#42: testing<br />
     190--------------------------------------------------------------------------<br />
     191<table cellpadding=0>
     192<tr><td>Reporter:</td><td>jonas@example.com</td></tr>
     193<tr><td>Owner:</td><td>anonymous</td></tr>
     194<tr><td>Type:</td><td>defect</td></tr>
     195<tr><td>Status:</td><td>assigned</td></tr>
     196<tr><td>Priority:</td><td>lowest</td></tr>
     197<tr><td>Milestone:</td><td>0.9</td></tr>
     198<tr><td>Component:</td><td>report system</td></tr>
     199<tr><td>Severity:</td><td>major</td></tr>
     200<tr><td>Resolution:</td><td> </td></tr>
     201<tr><td>Keywords:</td><td> </td></tr>
     202</table>
     203--------------------------------------------------------------------------<br />
     204Changes:<br />
     205<br />
     206&nbsp;&nbsp;* component: &nbsp;changset view =&gt; search system<br />
     207&nbsp;&nbsp;* priority: &nbsp;low =&gt; highest<br />
     208&nbsp;&nbsp;* owner: &nbsp;jonas =&gt; anonymous<br />
     209&nbsp;&nbsp;* cc: &nbsp;daniel@example.com =&gt;<br />
     210&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;daniel@example.com, jonas@example.com<br />
     211&nbsp;&nbsp;* status: &nbsp;new =&gt; assigned<br />
     212<br />
     213Comment:<br />
     214I'm interested too!<br />
     215<br />
     216--<br />
     217Ticket URL: &lt;http://example.com/trac/ticket/42&gt;<br />
     218My Project &lt;http://myproj.example.com/&gt;<br />
     219}}}
     220}}}
     221
     222**Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which shall be part of the mail they have to be added to `sel`, example:
     223{{{
     224   sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
     225}}}
     226
     227However, it's not as perfect as an automatically HTML-formatted e-mail would be, but presented ticket properties are at least readable by default in MS Outlook...
     228
     229
    146230== Using GMail as the SMTP relay host ==
    147231